Our patient support team is ready to answer any questions about your AccessOne payment plan or application.
Hospital administrator interested in offering AccessOne to your patients?
[email protected] →Our patient support team is trained to handle a wide range of situations — from simple questions about how the payment plan works, to complex situations involving insurance disputes, multiple hospital accounts, or financial hardship. There is no question too basic, and no situation too complicated for our team.
When you call, you'll reach a live representative — not an automated system — during business hours. Average hold time is under two minutes. When you email, our team responds within one business day with a direct answer, not a template response that asks you to call instead.
We understand that patients who contact us are often dealing with stressful situations. Our team approaches every interaction with patience and without judgment — whether you're calling about a $500 balance or a $50,000 one, you'll receive the same level of care. For hospital billing departments interested in offering our program to their patients, contact our partnerships team at [email protected].