Last Updated: May 5, 2026
AccessOne Payment Services ("AccessOne," "we," "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit accessonepayment.com or use our patient financing services.
We may collect: name, address, date of birth, contact information, hospital account number and billing information, and payment method information processed securely by our payment processor.
When you visit our website, we automatically collect IP address, browser type, pages visited, and time on site. This improves our website and services.
AccessOne is a Business Associate under HIPAA. We maintain a comprehensive HIPAA compliance program and enter into Business Associate Agreements with our hospital partners. All Protected Health Information (PHI) is handled in strict accordance with HIPAA's Privacy Rule and Security Rule.
We use your personal information to process and manage your hospital payment plan, communicate with you about your account, process payments, comply with legal obligations, improve our services, and prevent fraud.
AccessOne does not sell your personal information. We share information only as necessary with your hospital's billing department, payment processors, technology service providers under strict data protection agreements, and law enforcement when required by law.
AccessOne employs 256-bit SSL/TLS encryption for all data transmissions, regular security audits, access controls, employee training, and secure data centers.
You have the right to access, correct, or delete your personal information. Contact us at [email protected]. HIPAA also provides specific rights regarding your health information.
Our website uses cookies to improve your browsing experience. You can control cookie settings through your browser. Disabling cookies may affect certain functionality.
We work with carefully selected third-party service providers who assist in operating our website and delivering patient financing services. These providers include payment processors, cloud hosting providers, and customer relationship management platforms. All third-party providers are contractually required to maintain the confidentiality and security of patient information and are prohibited from using such information for any purpose other than providing services to us.
California residents have additional rights under the California Consumer Privacy Act including the right to know what personal information is collected, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information. California residents may exercise their rights by contacting our Privacy Officer using the information below.
Our services are intended for patients in the United States only. If you are accessing our website from outside the United States, your information may be transferred to, stored, and processed in the United States where our servers are located. By using our services, you consent to this transfer.
Privacy Officer: [email protected] · 200 South Tryon Street, Suite 1400, Charlotte, NC 28202